Privacy Policy

1. Introduction

ProofPost ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our certified mail and proof of delivery service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, and billing information
• Mailing Information: Sender and recipient names, addresses, and contact information
• Document Content: PDF documents you upload for mailing
• Payment Information: Credit card details (processed securely through Stripe)

2.2 Automatically Collected Information

• Device information (IP address, browser type, device type)
• Usage data (pages visited, features used, time spent)
• Tracking and delivery information from USPS and our mail service provider (Lob)

3. How We Use Your Information

We use your information to:

• Process and deliver your certified mail
• Generate proof of delivery and evidence packets
• Verify addresses and validate mailing information
• Process payments and maintain billing records
• Send service notifications (delivery updates, tracking alerts)
• Provide customer support
• Improve and optimize our services
• Comply with legal obligations and prevent fraud

4. Information Sharing and Disclosure

We share your information only as described below:

• Mail Service Providers: We share necessary information with USPS and Lob to process and deliver your mail
• Payment Processors: Stripe processes payment information according to their privacy policy
• Legal Requirements: We may disclose information when required by law, court order, or legal process
• Business Transfers: In the event of a merger, acquisition, or sale of assets

We never sell your personal information to third parties.

5. Data Storage and Security

We implement industry-standard security measures to protect your information:

• All data is encrypted in transit (TLS/SSL) and at rest
• Documents and evidence packets are stored securely in the cloud
• Access controls and authentication mechanisms
• Regular security audits and monitoring
• Payment information is handled by PCI-DSS compliant processors

Your documents and mail records are retained indefinitely to maintain proof of delivery for legal purposes unless you request deletion.

6. Your Rights and Choices

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your account and data
• Export your data
• Opt-out of marketing communications
• Object to processing of your data

To exercise these rights, contact us at privacy@proofpost.us

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your logged-in session
• Remember your preferences
• Analyze usage patterns
• Improve site performance

You can control cookies through your browser settings.

8. Children's Privacy

ProofPost is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice on our website. Your continued use of ProofPost after changes become effective constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: